A few months ago, the parking garage at the San Jose airport ate my credit card. There was noone at the exit so I parked and went hunting for someone who could help me. When I finally found someone, they kindly ejected my card and explained that their machines use a light to detect when you insert your card. Since my card is made of clear plastic, the light shone right through causing the machine to think the slot was still empty.
It’s an obvious oversight, but who do you blame? American Express? The company that made the parking garage payment system? I’m not sure, but I don’t use that card in automated machines anymore.
The last 5% is the hardest part, but oftentimes, it’s the most important.