Let’s start a new trend

DO NOT REPLY TO THIS EMAIL.
This mailbox is not monitored and you will not receive a response.

Every email I receive these days seems to contain that sentence in one form or other. A bit rude, isn’t it? Wait, it gets better…

To ensure delivery, please add us to your address book.

Let me get this straight — you want me to add you to my address book, but you won’t even read my emails? Instead you’re going to make me take a 20 minute scavenger hunt around your website to find out how to get in touch with you?

Why?

I’d rather just hit reply.

Here’s an idea: Why not start listening to your customers instead of insisting on having a one-way conversation all the time?

It’s easy:

  • Set up a filter to delete all the “Out of Office” emails and the delayed delivery notices.
  • Forward the bounced emails to your email management script to remove them from your mailing list.
  • Actually start reading and responding to what your users/customers have to say.

Let’s start a new trend and stop using that annoying “no-reply” email address. Come on — we can be more creative than that!